Refund policy

RETURN POLICY:

We hope you love everything you order, like so many of our customers do! Items are eligible for a refund or exchange on regular priced items within 45 days from the date marked delivered. We ask that items be unworn, unwashed and in their original packaging, including tags. A fee of $8.00 is charged for returns if you choose to receive store credit this fee is waived. Items marked as final sale cannot be returned/exchanged please contact customer service at support@dlovebaby.com if you have any issues with a final sale item.

Please review our return policies below, and when you are ready, you can visit our return portal to receive your return label.

RETURNS: We require that all returns are initiated within 45 days from the date marked delivered. Returns can be refunded to the original method of payment or for store credit. For all returns requesting a refund to the original payment method, there is a flat rate $8.00 processing/restocking fee that is deducted from the amount returned to you. This fee is waived if you wish to receive store credit, or a direct exchange completed via our return portal.

We process returns within 10 days of receiving the package. Please keep tracking info of your returned package.

 

EXCHANGE: Need to exchange for a different size or color? Thanks to the new features within our return portal, you can exchange an item for a different size, color, or a new product, free of charge. Here are some of the available options:

• Select a different size
• Select our "Shop Now" feature to choose a different size and color
• Select our "Shop Now" feature to choose a different product completely

After you have completed your exchange on our portal, make sure to drop off the returning item with the correct carrier as soon as possible. Your exchanged item will not be processed until the tracking information reflects that the item has been dropped off with the carrier. We cannot guarantee inventory during this time frame, and in the event your new item goes out of stock, you will be contacted directly by our customer service team.

GIFT CARDS: Gift cards are final sale and non-refundable 

Clearance and sale items are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.

If you purchased from a third party vendor i.e., Amazon, buybuyBaby, or a local boutique, the customer must return the product to that store, according to their return/exchange policy. 

In the event a product is sold out, dlovebaby has the right to refund the item and ship the remainder of the order.  If the entire order is sold out, Kyte Baby has the right to cancel the order and refund the amount paid. 

Should your package be returned to us by the postal carrier for any reason (such as incorrect addresses, abandoned parcel, unable to deliver, etc…), please reach out to us at support@dlovebaby.com